After-sales policy

Coverage period

The accepted quote states the number of after-sales days. The period starts when delivery is accepted or when an allowed timed completion is recorded. The end date is shown on the project.

Covered issues

Coverage applies to reproducible defects in the delivered scope. Support may request logs, steps, and environment details needed to reproduce the issue.

Not covered

• New features or changed requirements
• Changes made by the customer or another provider
• Third-party outages, pricing, or breaking changes
• Unsupported environments or misuse

Resolution and reopening

An accepted issue moves through review, work, resolution, and closure. The same defect may be reopened while the after-sales period remains active. Work requested after expiry or outside scope requires a quote.