Terms of service
These terms govern inquiries, quotes, deposits, delivery, revisions, files, third-party services, acceptance, and after-sales work provided through the service.
- Effective date
- August 1, 2026
- Version
- 2.0
1. Scope and order of documents
These terms apply to use of the website, customer centre, and professional delivery services. The accepted quote, its identified revision, any expressly incorporated statement of work, and these terms form the agreement. Specific terms in the accepted quote control over inconsistent general wording here, while mandatory law controls over both. Website examples, estimates, and conversations not included in the accepted quote are not binding deliverables.
2. Authority and account use
You must be legally able and authorised to act for the customer named in the inquiry or quote. Account details must be accurate and kept secure. You are responsible for actions taken through your account and must promptly report suspected unauthorised access. Accounts and customer-centre links may not be shared with people who are not authorised for the engagement.
3. Inquiry and formation of an agreement
Submitting an inquiry requests an assessment only; it does not require either party to proceed. An agreement is formed only when the specified quote revision is accepted through the available process and any stated prerequisite, including a deposit, is satisfied. We may decline an inquiry or withdraw an unaccepted quote. Quote validity and start assumptions are those shown in that quote.
4. Quote, price, and deposit
The quote describes scope, exclusions, deliverables, price and currency, payment stages, revision allowance, expected dependencies, and after-sales duration. A deposit may reserve capacity and fund work already begun; it is not automatically refundable. Taxes, transfer costs, third-party charges, and currency effects are allocated as stated in the quote or, if silent, as required by the payment provider and applicable law.
5. Customer cooperation
The customer must provide accurate requirements, lawful content, timely decisions, usable access, test data, feedback, and third-party accounts identified in the quote. Credentials should be shared only through an agreed secure channel and changed or revoked when no longer needed. Delay, incomplete material, or conflicting instructions may move the schedule; material effects will be communicated rather than treated as a guaranteed delivery date.
6. Scope changes
A request that changes objectives, platforms, integrations, data volume, environments, deliverables, or accepted assumptions may be outside scope. We may provide a revised or additional quote before performing it. Silence, informal discussion, or uploading new material does not expand the accepted scope. Work may pause while the parties decide how to handle a material change.
7. Delivery and revision allowance
Deliverables and notices are made available through the customer centre or an agreed channel. The accepted quote defines any included revision rounds or request count. A revision must relate to the agreed deliverable and provide sufficiently specific feedback; new features and changed requirements are not defect corrections. Unused revisions have no cash value, and additional revisions require agreement or a new quote.
8. Review and acceptance
The customer should review a delivery in the environment and period described in the quote, then accept it or submit an in-scope revision or defect report through the customer centre. Acceptance confirms the delivered scope for that stage and starts after-sales coverage where specified. Any timed or deemed completion applies only if expressly stated in the accepted quote and permitted by applicable law.
9. Payments and records
Payments are due according to the accepted quote. The customer centre stores payment records and references but not full card numbers, security codes, or banking credentials. A payment is complete only when confirmed as received, not merely when a screenshot or instruction is submitted. Overdue amounts may pause work or access after reasonable notice, subject to mandatory law and any agreed dispute process.
10. Files, access, and backups
Project files may be exchanged through controlled Cloudflare R2 object storage. The customer must retain independent copies of source material and accepted deliverables; the service is not a permanent archive unless the quote says so. File links and account access must not be disclosed. We may remove malicious, unlawful, expired, or out-of-scope files and may request safer transfer methods for sensitive material.
11. Intellectual property and licences
Each party keeps ownership of material, tools, methods, code, trademarks, and know-how it owned or developed independently before the engagement. Rights in custom deliverables, and the point at which they transfer or are licensed, are determined by the accepted quote and full payment where stated. The customer grants the limited rights needed to use supplied material for delivery. Open-source and third-party components remain governed by their own licences.
12. Confidentiality and personal information
Each party must use non-public information only for the engagement, protect it with reasonable care, and disclose it only to people or providers who need it and are bound by appropriate duties. This does not cover information lawfully public, already known without duty, independently developed, or lawfully received elsewhere. Legally compelled disclosure may be made, with notice where permitted. Personal information is also handled under the privacy policy.
13. AI and third-party dependencies
A delivery may depend on AI models, hosting, APIs, platforms, libraries, Cloudflare R2, Purelymail, payment providers, or customer-selected systems. Their availability, pricing, outputs, policies, and compatibility can change outside our control. AI output may be probabilistic and requires appropriate human review. Unless the quote expressly says otherwise, we do not promise a particular model response, ranking, traffic, revenue, approval, or uninterrupted third-party service.
14. Acceptable use
You must not use the service or deliverables for unauthorised access, malware, deception, unlawful surveillance, infringement, abuse, evasion of platform controls, or other unlawful activity. You must have rights to all supplied data and content. We may refuse instructions, quarantine files, or suspend affected access when reasonably necessary to address security, rights, or legal risk.
15. Suspension and termination
Either party may end uncommenced work as allowed by the quote and refund policy. A party may suspend or terminate for material breach that is not remedied after reasonable notice, or immediately where continued work would be unlawful or create serious security risk. On termination, amounts for completed work, reserved capacity, and committed third-party costs remain subject to the quote and refund policy. Provisions intended to survive, including payment, confidentiality, rights, records, and liability limits, continue to apply.
16. Warranties, liability, disputes, and changes
We will perform the agreed work with reasonable professional care, but do not guarantee outcomes dependent on customer action, AI, third parties, platforms, traffic, or markets. To the maximum extent permitted by law, implied warranties and liability are limited as stated in the accepted quote; nothing excludes liability or statutory rights that cannot lawfully be excluded. The parties should first use the contact or support channel to seek a good-faith resolution. No specific governing law, court, arbitration forum, or fixed claim period is created by this page; those matters follow the accepted quote and applicable law. Material changes receive a new version and do not rewrite an already accepted quote unless agreed or required by law.